We will ship all shipments within 24-48 hours of receipt of the order unless otherwise stated on the product page. The tracking number is sent through our automated email system, but if you do not receive your tracking number, please send a message to our staff and we will provide your order information whenever possible.
There are no hidden postage costs at Blackbezt. We calculate the postage costs based on the actual weight and dimensions of the parcel and what the relevant shipping company charges us.
Of course, we do! We offer a flat rate shipping fee regardless if your order contains 1 or 10 items. We always reward our customers who purchase multiple items by combining the postage costs to make it as cheap as possible. We’re able to do this as postage costs are calculated by weight and if it fits into the parcel, it sends!
Deliveries are made every business day by 5 pm. All orders received before 10 am will be dispatched on that day if items are in stock.
If your payment has been received and successfully cleared into our PayPal or bank account we will immediately ship your item to avoid any delay receiving your item. You shall receive e-mail notifications to ensure you’re up-to-date with the status of your order.
We only ship orders out via USPS, FedEx or TNT Express, insured and trackable delivery methods. An e-mail notification with your tracking number will be sent upon dispatch of your order, to the registered e-mail address. You can then track your order at the following URL:www.17track.net.If for some reason you did not receive your tracking number, please contact us and we’ll provide you with as much information as possible about your parcel.
The majority of our items that are dispatched can be tracked as we only use safe, insured and trackable methods of delivery. If you feel that delivery is taking longer than expected, don’t panic! Simply contact us and we’ll do our best to provide you with the most up-to-date tracking details available.
If a parcel is lost or delayed, we’ll take it up directly with the delivery company and send out a replacement (pending stock availability), so you have absolutely nothing to worry about. We’ll do the rest!
Please contact us on problem on product / part(s) in details before return.
Please be ensure the package is good, i.e. undamaged.
Return warehouses are shown below:
Hong Kong office:
Blackbezt Hong Kong Limited
Room 809, Golden Ind Bldg, 16-26 Kwai Tak Street, Kwai Fong , Hong Kong
Blackbezt Lighting Technology Co. Ltd
501 of Building 7, 1 Zhongjin Lu, Lishui of Nanhai district, Foshan, Guangdong, China
IDS Online Corp ( M11 )
2A Corn Road, Dayton, NJ 08810, United States of America
Return Helper ( M11 )
Unit 8C Commerce House, 54 Derby Street, Manchester, Lancashire, M8 8HF, United Kingdom
Return Helper ( M11 )
Voltmerstraße 73C, Hannover, 30165, Germany
BLEUCIEL FRANCE SAV LOGISTIC ( M11 )
80 Quai du Parc, Saint-Maur-des-Fossés, Île-de-France, 94100, France
IDS Company ( M11 )
Unit 2/38 Zakwell Court, Coolaroo, Victoria, 3048, Australia